FAQ
Frequently asked questions
We ship through our broker Reptiles Express using Federal Express Priority Overnight. Rates are quoted prior to shipping and are itemized on the invoice. Rates vary depending on box dimensions, weight and delivery location. New borns are shipped only after several successful feedings on frozen thawed prey with no digestive issues. No exceptions. Animals are packaged professionally and safely under the strict guidelines provided by our broker in industry standard insulated boxes and include heat packs when weather dictates. Low temperatures at the arrival destination and FedEx Hub must not dip below 35 degrees F during any duration of the travel time for us to ship. NO EXCEPTIONS.
We encourage all our customers to use the "HOLD for PICK UP AT YOUR NEAREST FEDEX SHIP CENTER LOCATION OPTION" on all shipments. This is the safest shipping method. We ship Monday through Wednesday only. No weekend shipping. Shipping delays are all too common in the delivery vehicles that expose animals to extreme temperature conditions in certain locations. We do not take responsibility for DOA's and animal health hazards on any animals delivered directly to your residence due to delayed shipping conditions. Please keep that in mind when ordering from us.
We do not ship by any other carrier other than FedEx and Delta Dash. Why? Because they provide heated and pressurized compartments during flight. Please do not ask us to "slip" an animal through any other shipping means for your convenience. We would not put our animals at risk to do that.
Live Arrival Insurance
Live Arrival Insurance is an option WHEN AVAILABLE at a cost of $2.60 per $100.00 of the insured amount.
Reptiles Express agrees to pay the amount you insured your animal for if it arrives late and is DOA.
What Reptiles Express Will Cover
1. Reptiles Express will cover the amount you insured your animal for up to $3,000, plus the shipping costs.
2. Reptiles Express will pay the claim if the animal arrives late, is DOA and it is a FedEx Approved Service Failure. FedEx approved service delays are delays due to volume, missorts and lost packages.
Eligibility Requirements:
Must be shipped Priority Overnight.
Standard Overnight and 2 Day are not covered.
Must be shipped out Monday through Wednesday.
Shipments sent out on Thursday or Friday are not covered.
Limitations
4. Reptiles Express insurance policy does not cover DOAs if shipment is delayed by a FedEx National Service Disruption. This rare but catastrophic disruption is usually caused by extreme weather conditions such as hurricanes and blizzards.
5. You must contact Reptiles Express within 4 hours of receiving the animal and provide proof, with pictures that the animal is deceased.
6. Reptiles Express will not pay the claim if the recipient was not available on the First Attempt at delivery.
7. Holiday Shipping, extreme travel volume, and weather conditions can and will impact delivery times and guarantees. We do not recommend shipping between December 20-January 5. FedEx and Reptiles Express will not assume liability for loss, Dead on Arrival, or damages of shipments during these times or conditions.
To purchase animals we require the following:
Your first and Last name
Physical FedEx Ship Center address the animal will be shipped to for pick up. This is our preferred method.
your email address
phone number
We accept the following payments after you are emailed an invoice:
Straight Pay (Personal Checks, Certified Check, Money Order, Bank Check, Payable to Brian Abrahamson)
PayPal ( Make your payment to the following address: Brian@Surinameredtails.com
Payment plans are accepted. You will have to call us at 321 536 4009 to make those arrangements.
Once you choose an animal we will request your email address for invoicing. This will hold your animal for 24 hours and it's availability will be pending. Once we receive your email address and you are invoiced we will hold your choice for an additional 24 hours for you to make payment. After payment is made we will mark the animal "SOLD" on our website but continue to display it for 24 hours. After 24 hours of payment the animal will be removed from our website and will not be available to the public. Essentially off the market. You own the animal. Any invoice payed in full or in part relates to the animal listed on the invoice and we will not allow you to "switch" or "change your choice" to another animal on that same invoice.
We ship FedEx Priority Overnight Monday through Wednesday Only. No Weekend Shipping. Shipping is $50.00 - $75.00 Flat Rate per box. "Live Arrival Insurance" is available at an additional cost of $2.50 per $100.00 of the purchase price of the animal. We encourage all our customers to ship to and HOLD FOR PICK UP up at your nearest FedEx Ship Center. All too often animals shipped to a residence can be delayed and exposed to temperature extremes for a myriad of reasons. For this reason we do not guarantee or will be held liable for any delayed shipping issues due to a direct residential delivery. Please keep this in mind when purchasing from us. You must be at the shipping location on the first delivery attempt and sign for the arrival. Do not make arrangements to have us ship to a FedEx Store. They will not accept the parcel. Animals must be paid in full before shipment.
Animals are guaranteed Live Arrival through our shipping broker provided you have chosen the "Live Arrival Insurance Option", and have met all the requirements for a claim. Please read these requirements listed on our Shipping page at www.floridaredtails.com Animals are guaranteed to be sexed properly, feeding and healthy in every way. Our continued reputation since 1998 depends on that. Any issues or concerns with your animal after it arrives must be addressed in a reasonable amount of time.
Payment plans are accepted as long as they are reasonable. Please see our Payment Plan options in the FAQ's.
Yes, we do offer payment plans. We understand that purchasing a pet can be a significant investment, and we want to make it as easy as possible for our customers to bring one of our beautiful animals home. Our payment plans are flexible and can be customized to fit your budget and needs.
Generally we require a minimum deposit of $200.00 to hold your animal and 30 days to pay off the balance without incurring any additional fees. We currently absorb the costs of shipping and Pay Pal Fees on direct purchases from our website. Shipping can cost $50.00 to $75.00 depending on your location. Pay Pal Fees are currently 3.5% of the invoice total. We will continue to absorb these fees on the 30 day payment plan. We will add these fees to the invoice total on any plans set up to be payed off beyond 30 days. Please contact us for more information on our payment plan options.